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Message Taking

Here at Alliance, we specialize in helping our clients manage incoming calls. Our Agents follow a customized script so that they answer the phone as if they were your in-house Help Desk Support Technician. We understand that every client is different and have reliable processes to ensure that you receive your message in a way that is convenient for you – whether by email, text or a phone call.


Overflow Call Handling Services

If you are currently taking the chance of missing critical calls by depending on hit-or-miss telephone coverage, we have good news for you: Alliance offers a flexible month-to-month telephone coverage plan that's customized to suit the needs of your firm. Our services range from full time front office coverage to as little as one-call-a-day or one-hour-a-day service to relieve your in-house staff during lunch hour. Whether you need regular, year-round telephone coverage or simply require a bit of extra help during especially busy periods when call volume is high, Alliance Wireless Communications is available to meet all your telephone answering needs.


Help Desk Support

We understand that your business hours are 24/7/365. Whether you are busy with a client, hiding in the server room or enjoying some downtime, our trained Agents can capture your client’s issues. Our state-of-the-art system will capture caller ID, subject matter and we record every call for quality assurance. Based on your specific instructions, we can patch the call through to your On-Call support person or let the caller know that the information has been captured and that they will receive a return call during regular business hours.


MiSecure Messages

Alliance offers it’s own App. Using MiSecure Messages ensures fast, reliable communications with end-to-end encryption. Consolidate devices and send data through both Wi-Fi and 3G/4G networks. Find the staff and departments you need by name, department or photo. See who is on call and their status and receive confirmation of message receipt.Third Party integrations available includes and Active Directory, and On Call Scheduling all through the App.

Messages at a Glance
Persistent Alerts, both visual and audio.
Push Notifications
Instantly see messages that are Unread or High Priority
Include both video and audio attachments.

Fast Communication
Type a reply or speak your response and have it converted to text. You can also choose a canned response. Reply directly to a sender, an entire group, or add someone else to the conversation.

See exact timestamps for when messages were Delivered, Read, Completed or Deleted. Run detailed reports with information about Messages, Devices, Attachments and more.

Help Desk services that our customers rave about:

  • Live answer telephone service 24/7/365

  • Complimentary toll-free telephone numbers

  • Fully integrated with the most popular ticketing systems, including SalesForce, Jira, Citrix & ConnectWise

  • After hours support

  • Call transfer and routing

  • Paging on-call staff for urgent needs

  • Multi-language services (English, French, Spanish)

  • Call forwarding