Frequently Asked Questions 

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We hope that you find what you’re looking for in our FAQ section, but if you still have questions or want to discuss your specific needs- feel free to send us a message or call us at (800) 790-9020 to speak with one of our experts.

1) How do you maintain your high level of service?

We maintain our level high level of call service by continually training and testing our Telephone Receptionists and by gauging customer feed-back. Every one of our operators undergoes a review every quarter with a supervisor. We also distribute customer feedback forms to all of our clients to ensure that we are exceeding our customers needs.

2) What advantages can Alliance offer my company?

All calls at Alliance Wireless are digitally recorded and closely monitored by our Vice President and Operations Manager to ensure we are providing world class service on each and every call. Winners of the Platinum Plus Award of Excellence for 18 consecutive years of outstanding service and ranked as one of the Top 3 Telephone Answering Service/Call Centers in North America in 2010 (CAM-X), proves we are doing just that! Carefully customized accounts and operating under your exact instructions allow for a seamless transfer of your calls. Additionally, you can log onto our website and listen to your calls for your own quality control measures. Stats are also run regularly to ensure quick response time and minimal hold time. With our competitive advantage, you will not be disappointed.

3) I represent an American company? Do you bill in U.S. Dollars?

Absolutely! To better serve our clients we invoice in both Canadian and U.S. Dollars.

4) How much does your service cost?

Our rates will vary depending on the type and scope of services provided. Alliance charges a monthly base rate and a usage rate for the amount of time used on an account.

5) How is the usage rate calculated?

The usage rate is billed per minute but is calculated per second. It is difficult to determine the average length of a call until your needs are determined and the type of services that are required.

6) What does the base rate allow me?

The base rate includes continuous training on your account, minor changes and additions to your account and depending on the plan you choose, live Telephone Receptionist Time.

7) Is there a set-up fee?

Yes, there is a set up fee. This fee will vary depending on length of the script and the amount of programming time.

8) In what languages do you provide service?

Alliance’s first language is English. Although through partnerships with affiliate companies we are able to provide bi-lingual services if necessary. The call would initiate with a universal greeting saying press 1 for English, press 2 for French and press 3 for Spanish and the call would be routed accordingly.

9) What type of customers do you have on service now?

Alliance Wireless currently provides live call services to over 400 clients. The range and type of customers that Alliance Wireless has is extremely varied. We have lottery accounts, conference / special event bookings, order entry accounts, information lines and many enhanced messaging clients.