A Great Answering Service: The Key to Client Experience

Contrary to popular belief, the Client Experience doesn't start when they speak to someone on the phone at your firm. It begins when they first dial your number, and if they have to sit on hold for an hour or leave a voicemail, they've already had a negative experience and you haven't had the chance to talk to them! 

With a Professional Answering Service, potential clients will hear someone on the other end of the phone immediately. If their issue requires a delicate answer or they need to be assisted by an expert, the level one support that picks up the phone will be able to inform them that they'll hear back as soon as possible with an answer. The end result may be the same as simply sending them to voicemail, but for the client it's a significantly better experience. 

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Sharron Lawson
Going Green in a Home Office

As the populations of our cities continue to grow, it becomes increasingly important to think about the way we use our common resources. Adapting green living techniques help lessen the strain on our water systems, electrical grids, and landfills.

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Sharron Lawson
Three Ways that Channeling Your Inner Child Can Increase Your Productivity

If you've ever watched a child playing, you realize that there's more to their innocent activities than simply having fun. It's through play that children learn about the world around them and develop their skills. Play really is work for children—it's the most important job they have—and they're good at it. So, what can we learn about productivity through watching children play? Here are three important ways you can be more productive if you tap into your inner child.

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Sharron Lawson
Four Tips to Stay Motivated

Do you find yourself losing motivation throughout the day or partway through a project? With many tasks on your plate, it's easy to get overwhelmed by the details and lose track of the big picture and what is driving you to get there. While you can't expect to feel 100 percent motivated all of the time — some days will be more exciting than others — there are a few strategies you can use to keep your motivation levels up.

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Sharron Lawson
How Superior Customer Service Helps Your Business Succeed

Many businesses ignore the need to make a good first impression on their customers at their own peril. To the customer, a friendly and knowledgeable greeting can inspire confidence from their first interaction. Customers who contact a business need to be at ease from their first interaction. If they feel respected they are more likely to patronize your business and remain loyal customers. 

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Sharron Lawson
How to Hire the Best Possible Virtual Receptionists for your Business

Handling all of your incoming phone calls can be time-consuming and difficult when you’re trying to run a small business. However, hiring a full-time receptionist is generally too costly for smaller operations.

That’s why many small business owners turn to a virtual receptionist (VR). For many, this solution is cost-effective and smart. Before you choose a virtual receptionist, though, there are three key things you need to ask.

Keep reading to learn more about hiring the best possible virtual receptionist for your business.

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Sharron Lawson
Alliance and Infiniwiz: A Partnership Built One Call at a Time

Infiniwiz found that prior to working with Alliance Wireless, if clients were calling during peak times and all in house staff was occupied, that they would not be leaving a voicemail regarding a question, concern, or case.  In the last five years that they’ve been on service with Alliance, they’ve found that it’s working both for their internal teams and external clients.

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Sharron Lawson
Using Social Media to Build Your Business

Today, social media is central to most marketing endeavors, and it is almost impossible to promote your business without using social media to some degree. However, simply being active on Facebook and Twitter is not quite enough. Here are some tips to ensure you get the most out of your efforts to use social media to promote your business.

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Jessica Avery
How Delegating Can Help Your Work-Life Balance

Do you feel like you are always working, even when you're supposed to be at home relaxing with your family? A lack of work-life balance can impact your job performance and also your mental health. One way to help improve this balance is by delegating tasks to others. Here's a closer look at how delegating can help take some work off your plate, as well as a few simple tips to help you delegate effectively.

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Jessica Avery
Virtual Receptionists: Three Key Things to Ask Before Deciding on a Service

Handling all of your incoming phone calls can be time-consuming and difficult when you’re trying to run a small business. However, hiring a full-time receptionist is generally too costly for smaller operations.

That’s why many small business owners turn to a virtual receptionist (VR). For many, this solution is cost-effective and smart. Before you choose a virtual receptionist, though, there are three key things you need to ask.

Read More
Sharron Lawson